Working at Ferfoot Care Home
Old and New House,The Folly, Chippenham, SN14 6HH
Operated by Aria Healthcare Group LTD
52 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.6/10
Key Finding
"Staff feel supported with improved morale, safe medicines and good training, but basic activities and recruitment challenges hold it back."
Safety & Risk
8/10
✓
People's medicines were managed safely. Staff had medicines training and checks on their competency had been carried out.
Staff Culture
7/10
✓
Staff told us there had been an improvement since the last inspection and they felt the service was calmer, safer and well-led. Comments from staff included, "The morale of the staff is better, the support is better."
Staffing Levels
6/10
✓
There were safe staffing numbers observed during inspection. Staff responded to people in a timely way and staff did not appear to be rushed.
Training & Dev
7/10
✓
In addition to training the provider deemed mandatory staff had been trained in specific health conditions such as dementia and epilepsy.
Management
6/10
✓
Staff told us communication at the home had improved and they felt well supported by the management.
Programmes
5/10
!
Activity staff were employed who took the lead on planning group and individual activities.
Points to consider
Just basic activities run by one staff member, so the role is mostly routine personal care with some group and individual sessions.
Activity staff were employed who took the lead on planning group and individual activities.
Staffing is adequate but recruitment has been challenging, so they are limiting new residents to keep levels safe.
The provider told us recruitment had been challenging in recent months, so they were supporting the home by not taking many new admissions.
Management has got better and staff feel supported, but leadership is still not fully consistent after past serious issues.
At this inspection this key question has now improved to requires improvement. This meant the service management and leadership was inconsistent.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews