Working at Ferendune Court

People's medicines were not always safely managed. For example, one person who had medicine 'as required'(PRN) did not have an individual protocol... recording errors and while audits had been completed, they did not always demonstrate action was taken where shortfalls had been identified.

We received mixed views from the staff team about working at the service. Some told us they were supported and received training, whilst others said there were not enough staff which impacted the quality of care provided. Some staff told us they did not feel supported and there was an inconsistent response from management.

People and staff provided us with mixed feedback on staffing levels... Staff told us, 'I do have concerns around staffing levels, we are short on the floor, which is stressful...' The registered manager... had covered team leader shifts as well as use of agency staff.

We received mixed views from the staff team about working at the service. Some told us they were supported... whilst others said there were not enough staff which impacted the quality of care provided. Relatives told us communication could be improved... very difficult to speak to the registered manager.

There was a weekly schedule for activities which included some of these preferences such as word games, arts and crafts, music quizzes... Staff made attempts to engage people with activities... We were not assured that all activities being offered completely reflected people's interests... 'I like Bingo, but it has only been on once.'