Last updated: 10 February 2026
"Staff benefit from thorough training, inductions and supervision, but short staffing and mixed management support create stress."
People's medicines were not always safely managed. For example, one person who had medicine 'as required'(PRN) did not have an individual protocol... recording errors and while audits had been completed, they did not always demonstrate action was taken where shortfalls had been identified.
We received mixed views from the staff team about working at the service. Some told us they were supported and received training, whilst others said there were not enough staff which impacted the quality of care provided. Some staff told us they did not feel supported and there was an inconsistent response from management.
People and staff provided us with mixed feedback on staffing levels... Staff told us, 'I do have concerns around staffing levels, we are short on the floor, which is stressful...' The registered manager... had covered team leader shifts as well as use of agency staff.
Per 2019 comprehensive inspection: Staff told us, and records confirmed, that all staff members received regular supervision and appraisals... Staff had undergone a thorough induction programme... linked to 'Skills for Care'. Training sessions included moving and handling equipment, first aid, infection control and safeguarding adults.
We received mixed views from the staff team about working at the service. Some told us they were supported... whilst others said there were not enough staff which impacted the quality of care provided. Relatives told us communication could be improved... very difficult to speak to the registered manager.
There was a weekly schedule for activities which included some of these preferences such as word games, arts and crafts, music quizzes... Staff made attempts to engage people with activities... We were not assured that all activities being offered completely reflected people's interests... 'I like Bingo, but it has only been on once.'
The manager is in place but it's hard for relatives and professionals to get hold of her, and staff have mixed feelings about being supported.
Relatives told us... it was sometimes very difficult to speak to the registered manager... A district nurse told us, 'There is a problem with communication, I try to phone the manager who never returns calls.' We received mixed views from the staff team about working at the service.
Staffing levels are enough on paper but care staff say they feel short-staffed and stressed, with managers and agency covering shifts.
Staff told us, 'I do have concerns around staffing levels, we are short on the floor, which is stressful and impacts on the quality of care.' The registered manager and deputy manager had covered team leader shifts as well as use of agency staff.
Medication safety has issues like missing instructions for some drugs and audits that spot problems but don't always fix them.
People's medicines were not always safely managed... one person... did not have an individual protocol detailing how and when these medicines should be administered... audits... did not always demonstrate action was taken where shortfalls had been identified.
AI Generated
Last inspected: October 2021
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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