Last updated: 10 February 2026
"Staff feel supported by managers and enjoy a family-like culture with strong safety practices, although lots of new staff mean the team is still settling in."
Risk assessments were individual to people's needs and minimised risk whilst promoting people's independence. Medicines were stored and administered in line with good practice... Full medicines audits took place every week.
One staff member said, 'It's like a family. Working together and supporting these guys.' The management team promoted an open and inclusive culture.
We found there were appropriate staffing levels on the days of our inspection which meant people received sufficient support. Twelve new staff had recently been recruited.
Staff were provided with training, supervision and appraisal... We saw from the training matrix mandatory training was up to date and further training was planned onto the rota.
Staff told us they felt supported by the registered manager and senior staff, who acted on their concerns. One staff member said, 'I feel very supported. Everything runs smoothly. The managers are lovely. Always there.'
We saw people were supported to take part in a range of activities, such as bowling, going to town, eating out, attending day services or college, visiting places of interest, walks, shopping and table top games.
Adequate staffing but lots of new staff means the team might still be settling in with some records not fully up to date.
Twelve new staff had recently been recruited to the service... Safe recruitment and selection processes were in place, although some records were not up to date.
Varied outings and social activities but no dedicated coordinator or specialist programmes to make the role more creative and varied.
We saw people were supported to take part in a range of activities, such as bowling, going to town, eating out, attending day services or college, visiting places of interest, walks, shopping and table top games.
AI Generated
Last inspected: July 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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