Working at Feltwell Lodge
Lodge Road, Thetford, IP26 4DR
Operated by Suffolk Serenity Living Limited
45 bedsResidential homes
Workplace Score
4.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 4.9/10
Key Finding
"Staff feel supported with good training and positive culture, but lack of activities, safety risks and weak management hold it back."
Safety & Risk
4/10
!
Risks to people's health and wellbeing were not always managed effectively. A large radiator in one person's bedroom was not covered and was very hot to touch... Several of these [fluid intake] charts were not being completed correctly... records were not being maintained fully for the application of creams and emollients.
Staff Culture
6/10
✓
Staff were positive about how the service was managed and the culture and morale of the team. Staff felt supported by the registered manager.
Staffing Levels
5/10
!
There were enough staff to safely meet people's needs. Staff were busy and at times some told us they felt the staffing levels were challenging but they were well deployed and worked as a team.
Training & Dev
6/10
✓
Staff new to caring roles completed the Care Certificate. Staff felt well supported. They told us they received the required level of training, regular supervision.
Management
4/10
!
The quality assurance and governance systems were not sufficiently robust, and were not always fully effective. Systems designed to monitor the safety and quality of the service and take action to mitigate risk, were not robust. This was a breach of regulation 17.
Programmes
3/10
✕
Records we viewed did not show activities were available every day. As the activities member of staff had left the service in August 2022... the lack of meaningful activities at the time of our inspection was an area requiring improvement.
Points to consider
No activities coordinator since theirs left, so mostly basic games by care staff and not every day, making the role mostly routine personal care.
As the activities member of staff had left the service in August 2022, interviews were planned for their replacement... the lack of meaningful activities at the time of our inspection was an area requiring improvement.
Safety checks missed risks like a hot radiator and incomplete fluid charts, plus gaps in cream application records.
A large radiator in one person's bedroom was not covered and was very hot to touch... fluid intake charts were not being completed correctly... records were not being maintained fully for the application of creams and emollients.
Managers oversight weak, audits did not spot all risks and governance systems not fully effective.
The quality assurance and governance systems were not sufficiently robust... Environmental audits had been completed... but had failed to identify all risks and mitigate against them... breach of regulation 17.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2023
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews