Working at Felstead Street
41 Felstead Street, London, E9 5LG
Operated by Look Ahead Care and Support Limited
24 bedsResidential homes
Workplace Score
6.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.0/10
Key Finding
"Staff feel like family with supportive management and good training, but basic activities and occasional hectic days hold it back."
Safety & Risk
7/10
✓
2021 targeted inspection: Assured on preventing infections, PPE use, testing, shielding, outbreak management; per 2018: safe medicines, detailed risks.
Staff Culture
7/10
✓
Per 2018 comprehensive inspection: Staff said '[People] are like your family... enjoy working'; manager approachable, open atmosphere, staff meetings.
Staffing Levels
5/10
!
Per 2018 comprehensive inspection: 'Enough staff' but one staff said 'Yes and no... Some days are very hectic. Usually... manager will book extra [staff].'
Training & Dev
6/10
✓
Per 2018 comprehensive inspection: Staff said 'We do get a lot of training... online and classroom... refresher training'; regular supervision. 2021: regular infection control training.
Management
6/10
✓
Per 2018 comprehensive inspection: Staff praised acting manager as 'very supportive... the best... brilliant'; open and inclusive atmosphere.
Programmes
4/10
!
Per 2018 comprehensive inspection: Activities included flower arranging, music sessions, art and music classes, bus trips.
Points to consider
No activities coordinator or special programmes, just basic stuff like arts, music, flower arranging and trips.
People had access to a wide variety of activities... flower arranging... music session... art and music classes... go on the bus.
Staffing is enough most days but some days feel hectic, especially around appointments when extra staff get booked.
one staff member said, 'Yes and no [enough staff]. Most times enough staff. Some days are very hectic. Usually if we have appointments manager will book extra [staff member].'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews