Working at Felix House
97-99 Locking Road, Weston Super Mare, BS23 3EW
Operated by Milestones Trust
11 bedsNursing homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.8/10
Key Finding
"Supportive management builds a positive team culture and strong safety practices, although basic activities and some agency staff hold it back."
Safety & Risk
8/10
✓
Safeguarding systems, processes and practices were effective... balanced and proportionate approach to risk... evidence of learning from incidents and changes were implemented. Monthly audits helped staff identify trends
Staff Culture
8/10
✓
Comments from staff included, 'The staff are great. Management are supportive, I have no issues. I love it here', 'My progression to team leader tells a story of how I have been supported' and 'We are a really good team, and we do a good job'
Staffing Levels
6/10
✓
There were appropriate staffing levels and skill mix... The service used minimal and regular agency staff to ensure continuity of care; relatives told us there had been use of agency staff, but this had improved
Training & Dev
6/10
✓
Staff received training that was relevant to their roles and responsibilities. They were supported by the registered manager and colleagues. This included supervision, support to personally develop, improve services, and where needed, professional revalidation
Management
7/10
✓
The registered manager and deputy manager maintained a visible presence within the service to monitor interactions and make improvements where necessary; staff said 'Management are supportive, I have no issues. I love it here' and 'My progression to team leader tells a story of how I have been supported'
Programmes
5/10
!
People told us about art and wellbeing sessions held in the service, and college courses they attended... staff supported... a person being involved in cooking a roast dinner with a staff member
Points to consider
No specialist activity programmes or coordinator, so the role is mostly routine support with basic art sessions, cooking and college courses
People told us about art and wellbeing sessions held in the service, and college courses they attended... cooking a roast dinner with a staff member
Some agency staff are used even if minimal and improved, so not always the full regular team
Relatives told us there had been use of agency staff, but this had improved... The service used minimal and regular agency staff to ensure continuity of care
Only standard training and supervision with no specialist courses or funded qualifications mentioned
Staff received training that was relevant to their roles and responsibilities... This included supervision, support to personally develop
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews