Working at Felbury House

Measures put in place by the provider to address what some staff perceived to be a culture of unfairness and favouritism within the home, were ineffective... Some members of staff told us that these various close relationships meant that the culture was not always one of fairness and that led to low staff morale.

People told us there were enough staff to ensure their needs were met in a timely way... Where agency staff were required, consistent agency staff were booked.

Staff told us they completed a range of training the provider considered mandatory. We saw records of staff training were being maintained and monitored... Most staff had completed the Care Certificate.

There was a lack of robust provider oversight and governance of the service. Aspects of leadership and governance were not effective in identifying some of the concerns found on inspection related to medicines management and recruitment systems.

A senior carer was allocated to plan activities and produce a newsletter... We received mixed feedback about activities. Whilst people who were able to participate in activities out of the home spoke positively... those who were less able... told us there was little provision for them.