Working at Felbrigg House
St Alphege Road, Dover, CT16 2PU
Operated by Elysium Care Partnerships No 2 Limited
11 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.8/10
Key Finding
"Approachable leaders ensure strong safety and a positive culture, but agency staff cover shortfalls and training lacks career development."
Safety & Risk
8/10
✓
People lived safely and free from unwarranted restrictions because the service assessed, monitored and managed safety well. Staff understood the risks to people and knew how to support them safely.
Staff Culture
7/10
✓
A staff member told us, '[Registered manager] is a great. People are well cared for and so are the staff.'
Staffing Levels
6/10
✓
Staff told us they felt there was enough staff and if there were any shortfalls bank or agency staff were used to make sure everyone received the care and support, they needed.
Training & Dev
6/10
✓
Per 2017 comprehensive inspection: Staff had received training on how to support individual behaviours linked with autism and when people needed support with their conditions like epilepsy and diabetes. Staff were given regular training in a range of subjects relevant to their role.
Management
8/10
✓
The registered manager and deputy manager were visible in the service, approachable and took a genuine interest in what people, staff, family and other professionals had to say. They led by example.
Programmes
6/10
✓
Per 2017 comprehensive inspection: People were encouraged and supported to join in activities both inside and outside the service. A variety of activities were planned that people could choose from including horse-riding, Alton Towers, disco, golf and swimming.
Points to consider
Staffing is adequate with enough people on shift but they use bank or agency staff for any shortfalls.
Staff told us they felt there was enough staff and if there were any shortfalls bank or agency staff were used to make sure everyone received the care and support, they needed.
Training covers basics and some specialist needs like epilepsy support but no funded qualifications or career development mentioned.
Per 2017 comprehensive inspection: Staff had the skills needed to care for people effectively. Staff told us they enjoyed working in the service and felt they had the training they needed to enable them to do their job safely.
Varied outings and activities like horse-riding and trips but no dedicated activities coordinator or innovative programmes.
Per 2017 comprehensive inspection: People were encouraged and supported to join in activities both inside and outside the service. A variety of activities were planned that people could choose from.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews