Working at Faycroft
New Street, Telford, TF2 9AP
Operated by CareTech Community Services Limited
7 bedsResidential homes
Workplace Score
4.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 4.8/10
Key Finding
"Staff benefit from good training and an improving culture with regular supervisions, but lack a permanent manager and structured activities programmes."
Safety & Risk
4/10
!
Provider could only evidence some staff competent in donning and doffing PPE; gaps in Covid-19 test records; not assured on premises hygiene practices.
Staff Culture
6/10
✓
The culture had improved. Communication systems were being utilised such as team meetings and staff supervisions; staff given frequent opportunities to discuss concerns.
Staffing Levels
5/10
!
Per 2019 comprehensive inspection: There were enough, safely recruited staff to meet people's needs.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: Staff had an induction and regular updates to their training; 'The training is really good, it is a mix of classroom and online training'.
Management
3/10
✕
At present the registered manager is not in work and the home is being supported by a peripatetic manager; remain in breach of Regulation 17 as improvements not embedded.
Programmes
3/10
✕
Per 2019 comprehensive inspection: People supported to go out to the shop and follow interests, but no structured programme, coordinator or specialist activities mentioned.
Points to consider
No permanent manager on site, covered by a visiting manager instead.
At present the registered manager is not in work and the home is being supported by a peripatetic manager.
Not all staff fully trained on putting on and taking off infection protection gear, plus missing Covid test records.
the provider could only evidence some staff had been deemed competent in the donning and doffing of PPE... gaps in the records so could not be sure if all had taken a test.
No activities coordinator or creative programmes, just basic outings and letting people follow interests.
Per 2019 comprehensive inspection: 'The staff come with me when I go out to the shop to help me.'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2021
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
!
Requires improvement
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews