Last updated: 10 February 2026
"Approachable managers and a supportive culture help staff feel valued, but limited activities and agency staff use hold it back."
Some medicines were not always stored in the most safe and effective way... The registered manager made changes to the way medicines were stored so that errors could be identified immediately.
Staff were complimentary of the support they received from the management team both on a 1:1 level and as a group. One staff member said, “I cannot thank the management enough for the support they have given me at a specific time in my career.”
Staff told us they felt there were enough staff to support people safely and effectively, but there was an acknowledgement about the occasional usage of agency care staff. One member of staff said, “It sometimes takes a little longer to train agency staff up but there are enough of us [staff].”
Staff had received training to help them care for people in a safe way. Records evidenced staff received regular supervision to enable staff to discuss and enhance their personal and professional development.
Staff told us the management demonstrated a positive and compassionate, listening culture that promoted trust and understanding. One staff member said, “Managers are very approachable and easy to talk to. We know they [managers] would respond and act on anything we raised.”
There were meaningful activities taking place for people and staff were seen to be supporting people with activities which were meaningful to them.
No dedicated activities coordinator or varied programme mentioned, so days are mostly routine personal care with some basic meaningful activities.
There were meaningful activities taking place for people
Adequate staffing but high use of agency staff means extra time training them and not a fully permanent team yet.
The registered manager acknowledged the high use of agency care staff and was actively recruiting permanent members of care staff.
Medication storage and error checks had minor issues that were fixed on the spot but show room for better processes.
some medicines were not always stored in the most safe and effective way and therefore the opportunity to identify potential risks associated with the storage of medicines were not always identified immediately.
AI Generated
Last inspected: September 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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