Last updated: 10 February 2026
"Supportive leadership and positive team culture make staff feel valued, although occasional agency staffing and standard training hold it back."
Staff consistently followed safeguarding policies and demonstrated a clear understanding of how to report concerns. Medicines were received safely with routine audits and incident investigations.
Staff spoke positively about their roles and the support they received. A staff member shared, 'I’m happy working here because everyone helps each other.' They felt valued by leadership.
There were sufficient staff on duty to meet people’s needs in a timely and safe manner. The service benefited from a consistent and experienced staff team.
Staff undertook a detailed induction programme. Ongoing supervision, training, and competency assessments were used to ensure staff had the knowledge and practical skills.
The registered manager maintained an open-door policy, which staff said enabled them to seek advice and reassurance whenever needed. A staff member shared, 'The registered manager [name] is very understanding and open-minded. Supports us emotionally and professionally.'
Per 2022 comprehensive inspection: There was an activities member of staff who provided people with a range of activities including baking, hand massages, nail painting, armchair exercises, visits to gardens and shopping.
Staffing is adequate but sometimes relies on agency staff to cover shortages.
Per 2022 comprehensive inspection: 'If we need more we use agency staff, but we do have the same agency staff so they know people well.'
Only standard induction, training and supervision with no specialist courses or funded qualifications.
Staff undertook a detailed induction programme. Ongoing supervision, training, and competency assessments were used.
Activities include basic variety like outings, exercises and crafts but no specialist programmes or innovations.
Per 2022 comprehensive inspection: activities member of staff who provided baking, hand massages, nail painting, armchair exercises, visits to queen's park gardens and into the town centre for shopping.
AI Generated
Last inspected: August 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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