Working at Farnham Mill Nursing Home

Any risks involved in people's care were recorded and plans were developed to mitigate them. Lessons were learned from adverse events. Accident and incident records were analysed, and measures put in place to reduce the risk of a similar incident happening again.

Staff told us they felt valued for the work they did. They said there was a strong sense of teamwork at the home. One member of staff said, 'This is a nice place to work. We work as a team.'

There were enough staff on each shift to meet people's needs... The provider did not use agency staff, which meant people received their care from consistent staff who knew them well.

Staff told us managers were approachable and supported the staff team well. One member of staff said, 'I like this home because the management is very good and supportive. I can speak with any of them.'