Working at Farndale House Residential Care Home

Staff knew how to keep people safe from harm. Risks were assessed and managed well. People received their medicines as they should.

Staff were proud to work at the home and described a family atmosphere which promoted people's wellbeing.

There was a very low turnover of staffing which meant people were supported by a staff team who knew them and their preferences extremely well.

The registered provider and assistant manager spent time working alongside staff, demonstrating high standards of care and leading by example.

The service was exceptional at providing people with meaningful activities... The home sponsored a local rugby team... supported... to attend wrestling tournaments... regularly went on holidays.