Working at Farm House
Highlands Farm, Ashford, TN26 3RJ
Operated by Canterbury Oast Trust
5 bedsResidential homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.9/10
Key Finding
"Strong safety practices and stable staffing with staff feeling valued and supported, although training and activities need more focus."
Safety & Risk
8/10
✓
2022: Assured provider effective in IPC, PPE use, testing, cleaning, outbreak management, up-to-date policy. Per 2018: Robust safeguarding, risk assessments, incident reviews, safe medicines.
Staff Culture
7/10
✓
Per 2018 comprehensive inspection: Staff felt valued and trusted, confident concerns raised would be taken seriously and investigated.
Staffing Levels
7/10
✓
Per 2018: Enough staff to cover needs, very rare agency or bank use as manager prefers to cover shifts; 2022: measures mitigated COVID-related staff pressures.
Training & Dev
6/10
✓
Per 2018 comprehensive inspection: New staff induction, all staff received training, supervision, appraisals, and online training to stay up to date.
Management
7/10
✓
Per 2018 comprehensive inspection: Staff felt trusted, spoke highly of management, and received coaching and extra training from registered manager.
Programmes
6/10
✓
Per 2018 comprehensive inspection: People engaged in varied activities including farm work, shop work, woodwork, cooking, shopping, and resident-led 'slim club'.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews