Last updated: 10 February 2026
"Supportive management, positive culture, good training and enough staff, but patchy medicines safety and basic activities hold it back."
Medicines were not being managed safely at all times. Sufficient risk assessments were not in place to ensure people received safe care at the time of the inspection.
Relatives and staff told us there was an open and positive culture at the service. Staff told us they felt supported.
There were appropriate numbers of staff on duty to support people safely. A staff member told us, 'Yes, we do have enough staff here.'
Staff had completed mandatory training to perform their roles effectively such as with learning disabilities or autism awareness. Regular supervisions had been carried out.
A relative told us, 'The manager is very good, she always listens. I can always call her.' We observed that the registered manager had a good relationship with people and staff.
People participated in activities such as playing games inside or going out in accordance to their preference. A staff member told us, 'They are always doing some sort of activities. It's their choice on what to do.'
Medication is not always given correctly and some risk assessments are missing, so safety feels patchy.
Medicine Administration Records showed that some medicines were not being administered as prescribed. Sufficient risk assessments were not in place.
No activities coordinator or special programmes, just basic games and outings, so the role is mostly routine care.
People participated in activities such as playing games inside or going out in accordance to their preference.
Quality checks like audits are not fully in place yet, so oversight could be better.
Audits had not been completed on care plans to ensure shortfalls could be identified and action taken.
AI Generated
Last inspected: December 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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