Last updated: 9 February 2026
"Good training and positive culture, but staffing shortages and unexplained bruising not investigated put residents at risk."
We saw records that showed that 2 people had experienced unexplained bruising to their body... no action was taken to investigate how the bruising had occurred. The registered manager had not reported this incident... to the local authority for investigation.
There was a positive and open culture at the service. The registered manager and staff knew people well and knew their likes and dislikes.
A member of staff told us, 'A lot of the residents need a lot of support. Some have dementia, a lot need assistance. The problem is they have some residents wandering, they don't have the staff to monitor them'. The lack of staff deployed throughout the home was putting people at risk of harm.
Per 2018 comprehensive inspection: Staff told us they received the training they needed to support people. One member of staff said, 'The training is good. We have training to use equipment like the hoist'. Staff confirmed they received supervision and appraisals.
The registered manager told us they managed the home alone with little input from the provider. There was no external scrutiny of the registered manager's roles and responsibilities.
Per 2018 comprehensive inspection: Opportunities were provided for people to participate in recreational activities... trips... to the local pub for lunch, garden centres... entertainers... Shetland ponies to a variety of singers... staff supported people... enjoying a game of dominoes.
Unexplained bruising on two residents was not investigated or reported as possible abuse.
We saw records that showed that 2 people had experienced unexplained bruising to their body. Staff had completed body maps recording this, however, no action was taken to investigate how the bruising had occurred. The registered manager had not reported this incident or the other person's bruising to the local authority for investigation.
Not enough staff to monitor wandering residents with dementia, who often fall.
A member of staff told us, 'A lot of the residents need a lot of support. Some have dementia, a lot need assistance. The problem is they have some residents wandering, they don't have the staff to monitor them'. The lack of staff deployed throughout the home was putting people at risk of harm.
Manager runs the home alone without support or checks from the owners, missing safety problems.
The registered manager told us they managed the home alone with little input from the provider. There was no external scrutiny of the registered manager's roles and responsibilities. Quality assurance systems had failed to identify the areas of concern.
AI Generated
Last inspected: December 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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