Working at Famille House
4 Station Road, Leicester, LE9 2EJ
Operated by Pathways Care Group Limited
16 bedsResidential homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.9/10
Key Finding
"Supportive approachable manager and positive family-like culture, but adequate staffing without strong retention and basic training hold it back."
Safety & Risk
7/10
✓
The provider had a proactive and positive culture of safety, based on openness and honesty. Staff managed people’s medicines well and these were regularly reviewed so they remained effective.
Staff Culture
8/10
✓
Staff told us they were well supported and described a positive working environment. Comments from staff included; “I love working here. It’s like a family and people choose what they want to do. There is really good teamwork here”
Staffing Levels
6/10
✓
The provider made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development.
Training & Dev
6/10
✓
Staff completed training in areas identified as necessary for the service, including training on how to support people with a learning disability or autistic people. A staff member told us, “The most significant recent change is training. The quality of training is much better and there is more of it.”
Management
8/10
✓
Staff told us the registered manager was approachable and supportive. They described how the registered manager worked alongside them providing care and support when needed.
Programmes
6/10
✓
People told us they went out regularly and were able to share examples including specials events, days out, attendance at colleges and community centres, meeting up with friends and family and going to the local shops and facilities.
Points to consider
Staffing is adequate with enough skilled workers, but no details on low agency use or strong staff retention to ensure consistently manageable workloads.
The provider made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development.
Training covers key areas like supporting autistic people and has improved, but no funded specialist qualifications or career development paths mentioned.
Staff completed training in areas identified as necessary for the service, including training on how to support people with a learning disability or autistic people.
Varied outings and daily tasks like laying tables keep the role interesting, but no dedicated activities coordinator or named specialist programmes to add more variety.
People told us they went out regularly and were able to share examples including specials events, days out, attendance at colleges and community centres... We observed people wanted to be part of the day to day running of the house.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews