Working at Falstone Manor
Cliffe Park, Sunderland, SR6 9NQ
Operated by HC-One Limited
51 bedsNursing homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.5/10
Key Finding
"Supportive and approachable management with a positive family-like culture, but mixed views on staffing levels and agency use."
Safety & Risk
7/10
✓
Per 2019 comprehensive inspection: Risks were well managed. Staff demonstrated a good knowledge of safeguarding.
Staff Culture
7/10
✓
Per 2019 comprehensive inspection: Staff told us the management team were supportive and approachable. 'I think the staff and management all work together, it's like a lovely little family'
Staffing Levels
6/10
✓
There were enough staff to meet people's needs.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: Staff were suitably trained and received regular supervisions and appraisals.
Management
7/10
✓
The manager was open and approachable to all. Staff were supported in their roles by the manager.
Programmes
6/10
✓
The provider employed a wellbeing co-ordinator who organised a range of group and one to one activities.
Points to consider
Staffing levels are enough but there have been mixed views from residents and relatives on whether there are always enough staff and agency nurses are used.
Per 2019 comprehensive inspection: We received mixed responses regarding staffing levels at the home. Some people and family members told us there weren't enough staff on duty.
Only standard training and supervisions are in place with no specialist courses or funded qualifications mentioned.
Per 2019 comprehensive inspection: Staff were suitably trained and received regular supervisions and an annual appraisal.
Activities are regular with a coordinator offering things like bingo, baking and karaoke but no specialist or innovative programmes.
One person told us, 'I do activities if I feel like it. We can do karaoke and sing-a-long. I do a bit of baking and bingo.'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews