Working at Falstone Court
Cliffe Park, Sunderland, SR6 9NQ
Operated by HC-One Limited
40 bedsNursing homes
Workplace Score
7.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.9/10
Key Finding
"Staff feel valued and respected with stable staffing and engaging activities, although training is only standard without specialist courses."
Safety & Risk
8/10
✓
2020: Assured provider preventing infections, using PPE effectively, accessing testing, managing outbreaks. Per 2019: Medicines managed safely; accidents and incidents monitored with lessons learnt.
Staff Culture
9/10
✓
Per 2019 comprehensive inspection: Staff felt especially valued and respected; their views were listened to. One staff member commented 'This is the best place I have worked at. I am absolutely listened to'
Staffing Levels
8/10
✓
2020: Staffing levels were safe, with people receiving a continuity of care. No agency staff were used, except for nursing staff – these were however ringfenced to this service.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: Staff were very well supported and accessed the training they needed. Training, supervision and appraisals were up to date.
Management
8/10
✓
Per 2019 comprehensive inspection: The registered manager was supportive and approachable. Staff said '[Registered manager] is approachable. If you have any problems she is there for you.'
Programmes
8/10
✓
Per 2019 comprehensive inspection: Dedicated activity co-ordinator; volunteers for gardening; special Strictly Come Dancing event with projector and dancefloor; virtual reality for reminiscing; sensory garden and rummage boxes.
Points to consider
Only standard training and supervision mentioned, no specialist courses or funded qualifications.
Per 2019 comprehensive inspection: Staff were very well supported and accessed the training they needed. Training, supervision and appraisals were up to date.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2019
Outstanding
Safe
✓
Good
Effective
✓
Good
Caring
★
Outstanding
Responsive
★
Outstanding
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews