Working at Falmouth House
24 Edwards Road, Whitley Bay, NE26 2BJ
Operated by Albany Care Homes Limited
10 bedsResidential homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.9/10
Key Finding
"Staff enjoy strong support, stable teams without agency use and good safety, but activities are basic with one carer leading alongside duties."
Safety & Risk
8/10
✓
'We were assured that the provider was using PPE effectively and safely... promoting safety through the layout and hygiene practices... infection prevention and control policy was up to date.' (2022)
Staff Culture
7/10
✓
Per 2018 inspection: 'Staff told us they were well supported by management and enjoyed their roles. We found morale to be good and turnover of staff to be low.'
Staffing Levels
8/10
✓
'Staff worked hard to provide high levels of continuity and the service had not used agency staff.' (2022)
Training & Dev
6/10
✓
Per 2018 inspection: 'Staff received an induction and training that gave them the knowledge and skills to support people well. Staff supervisions and meetings were in place.'
Management
7/10
✓
Per 2018 inspection: 'The deputy manager and registered manager interacted well with people who used the service and staff. Staff told us they were well supported.'
Programmes
4/10
!
Per 2018 inspection: 'Activities provision was still a work in progress, with one member of care staff taking the lead alongside care duties. They had organised arts and crafts recently.'
Points to consider
One care worker runs basic activities like arts and crafts alongside their normal duties, so the role is mostly routine personal care.
Per 2018 inspection: 'one member of care staff taking the lead alongside care duties. They had organised arts and crafts recently.'
Only standard training like safeguarding and mental capacity awareness, with no specialist courses or funded qualifications.
Per 2018 inspection: 'Training courses included safeguarding, Mental Capacity Act 2005 (MCA) awareness, dignity, infection control, mental health matters and fire safety.'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews