Working at Fallowfield
Ashfield Lane, Chislehurst, BR7 6LQ
Operated by Mills Family Limited
25 bedsNursing homesResidential homes
Workplace Score
4.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.7/10
Key Finding
"A supportive culture and engaging daily activities, but poor medicines management and regular agency staff make things rushed."
Safety & Risk
3/10
✕
Medicines were not always safely managed... risk assessments and care plans were not always updated to reflect changes in people's needs... turning charts in place were not completed as directed
Staff Culture
6/10
✓
One member of staff said, 'Management is very supportive and we discuss issues as a team to give the best we can to people.'
Staffing Levels
4/10
!
the service used regular agency staff to meet required staffing levels and people told us staff were busy and sometimes they had to wait for support
Training & Dev
5/10
!
Staff completed an induction in line with the Care Certificate... some staff had not received supervision support in line with the providers policy frequency
Management
4/10
!
Management staff completed regular audits... however, we were not assured that appropriate actions were taken in a timely manner to address these issues
Programmes
6/10
✓
Activity coordinators planned and delivered activities to people on a daily basis... arts and crafts, board games, flower arranging, light exercise and sensory activities
Points to consider
Regular agency staff cover vacancies so shifts are filled but staff feel rushed and residents sometimes wait for help.
the service used regular agency staff to meet required staffing levels and people told us staff were busy and sometimes they had to wait for support
Medication records miss details like open dates on liquid bottles and guidance on hiding pills in food, and turning charts aren't done every 2 or 3 hours as needed for skin risks.
Dates of when liquids were open were not always appropriately recorded... turning charts showed that the person was not being supported to turn as required
Audits find problems like gaps in records but management doesn't fix them quickly enough.
Management staff completed regular audits of the service and had identified the issues we found... however, we were not assured that appropriate actions were taken in a timely manner
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2022
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews