Last updated: 9 February 2026
"Hands-on approachable leadership, stable staffing without agency use, and a warm supportive culture where staff feel valued and respected."
2021 targeted IPC inspection: Assured effective across all infection prevention including PPE use, testing, outbreak management, premises hygiene. Per 2020: Risks well managed, strong safeguarding, learning from incidents.
Per 2020 comprehensive inspection: Staff feel 'supported, valued and listened to', 'respected, completely involved', 'I couldn't imagine... working anywhere else'; warm family-like atmosphere with mutual respect.
Per 2020 comprehensive inspection: 'Agency staff had not been used for some years', 'enough staff on shift to provide... unhurried support', levels assessed and adjusted as needed.
Per 2020 comprehensive inspection: 'ongoing training to meet the needs', inductions, 'most staff had qualifications in health and social care', manager 'encouraging of any training', competencies checked regularly.
Per 2020 comprehensive inspection: '[Registered manager] is super involved all day every day', approachable night and day, universally praised by staff, relatives and professionals for hands-on leadership.
Per 2020 comprehensive inspection: Distinctive approaches like registered manager attending football matches, supporting distant club attendance, community events including carnival and theatre.
AI Generated
Last inspected: February 2020
Management Quality
Well-led: Outstanding
Direct feedback from current and former employees

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