Last updated: 9 February 2026
"Staff feel valued by an approachable manager with good training and culture, but agency staffing and limited activities prevent more one-to-one support."
Staff had completed safeguarding training and understood... Medicine Administration Records (MARs) viewed were fully completed... Staff managed the safety of the living environment... registered manager took immediate action.
Staff told us they felt more involved and valued... 'Communication has improved... [Registered manager's name] is approachable... acknowledges what you have done and says thank you.'
Staffing arrangements met people's needs. 'There are enough staff on shift, people are safe.' Agency staff were used when needed.
Staff had completed mandatory training relevant to their role including learning disability, autism... The registered manager also checked staff's competency... 'I have done a lot of training... supported to do extra training if I asked.'
Staff told us they felt more involved and valued since the new registered manager had been in post. '[Registered manager's name] is approachable and always around. She interacts with the guys too.'
We go to the beach and the safari park and also attend regular sessions like rebound therapy and swimming... baking, gardening... However, another relative said, 'I wish [person's name] could do more, go out more.'
Enough staff to keep people safe with some agency help, but more one-to-one time would let people do even more things they enjoy.
Staffing arrangements met people's needs... Agency staff were used when needed... Staff told us people would benefit more if they were able to get more 1:1 staffing hours support.
Varied outings like beach trips, rebound therapy, and swimming make the job interesting, but no dedicated activities person or special programmes mean it might feel routine some days.
We go to the beach and the safari park and also attend regular sessions like rebound therapy and swimming... another relative said, 'I wish [person's name] could do more, go out more, do more activities.'
AI Generated
Last inspected: September 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp