Working at Falcon House Care Home
2 Middle Street, Nottingham, NG9 1FX
Operated by Minster Care Management Limited
46 bedsResidential homes
Workplace Score
4.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.2/10
Key Finding
"Staff feel confident and supported with sufficient staffing, but no meaningful activities, training gaps and interim management hold it back."
Safety & Risk
3/10
✕
provider remained in breach of regulations regarding safe care and treatment and safeguarding; incident reporting and review processes lacked robustness
Staff Culture
6/10
✓
Staff felt more confident now, in giving feedback and feeling free from bullying or harassment; provider supported staff wellbeing
Staffing Levels
5/10
!
The service had sufficient staff available to support people; one person suggested could do with a few more at mealtimes
Training & Dev
3/10
✕
Staff had not all received relevant training on how to support people’s individual needs, such as IDDSI for choking risk and manual handling practical competency
Management
4/10
!
interim management team in place and provider actively recruiting a registered manager; improvements require embedding to provide assurance
Programmes
2/10
✕
We found a lack of therapeutic, meaningful engagement available for people; no dedicated activities coordinator, recruiting now
Points to consider
No activities coordinator or regular programme, so days are mostly routine personal care with people sat around doing little
We found a lack of therapeutic, meaningful engagement available for people. People and their relatives gave mixed feedback about the lack of meaningful activities which were offered... currently recruiting for a person
Gaps in staff training for things like safe eating for choking risks and moving people without injury
Staff had not all received training in the international dysphagia diet standardisation initiative (IDDSI)... Some staff had not completed manual handling practical competency training
No permanent manager in place, just an interim team still sorting out basic oversight
the provider actively recruiting a registered manager and a significant number of staff had left the service
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2025
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
!
Requires improvement
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews