Working at Faithfull House
Suffolk Square, Cheltenham, GL50 2DT
Operated by Lilian Faithfull Care
72 bedsResidential homes
Workplace Score
7.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.6/10
Key Finding
"Strong leadership, good training and a positive culture where staff feel valued, but activities lack innovation."
Safety & Risk
8/10
✓
Risks to people's health or the environment around them, were identified, assessed and either reduced or mitigated. Medicines were managed safely. People were protected from potential abuse and discrimination because staff knew how to report concerns and managers ensured people were safeguarded.
Staff Culture
8/10
✓
Staff felt more involved and better communicated with and were actively involved in finding solutions to problems. The registered manager had promoted a working environment where staff were confident to challenge poor practice.
Staffing Levels
7/10
✓
There were enough staff available to meet people's needs both in the main home and on Bluebell. A senior member of Bluebell's care team told us there were always sufficient staff to be able to comfortably meet people's needs. They said, 'We are absolutely fine.'
Training & Dev
8/10
✓
Staff were supported to complete additional training in subjects relevant to their role and responsibilities. For example, medication training, dementia link worker and supervisory and leadership training. The provider also supported staff to complete nationally recognised courses in care.
Management
8/10
✓
The registered manager provided strong leadership and had developed a strong senior management team. Staff felt more involved and better communicated with and were actively involved in finding solutions to problems.
Programmes
6/10
✓
People had access to, and were supported to take part in, social activities and other daily activities which were meaningful to them and which they enjoyed. Four staff were employed to specifically support people's activities.
Points to consider
Activities are regular with dedicated staff running singing, gardening and quizzes, but nothing specialist or innovative to make the job more creatively rewarding than routine care.
People were supported to take part in social activities such as singing sessions, gardening group, poetry groups, quizzes, art groups, discussion groups and outings; four staff employed to support activities.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews