Working at Faith House Residential Home

Medication handling has issues like missing guidance for creams, as-needed meds, and covert giving.

Medicines were not always managed safely. Where people received their medicines covertly, we found not all necessary procedures had been followed. We identified there was insufficient written guidance for topical medicines and medicines prescribed PRN ‘as required’.

Oversight and audits miss problems like outdated risk assessments and safety shortfalls.

The provider's governance systems were not always effective in monitoring and improving the quality of the service. Action was not always taken to sufficiently assess and address shortfalls in a timely way.

No activities coordinator or varied programme, just occasional crafts so days feel routine.

Some people used the tables in the communal lounges to take part in craft activities. On the day of our visit the deputy had organised a painting activity.