Working at Fairways Care Home

Accidents and incidents appropriately recorded and investigated with actions taken; risk assessments in place; medicines stored safely with audits, minor thickener recording gap fixed on inspection.

The service had a positive culture that was person-centred, open and inclusive. Staff felt supported and regular staff meetings took place.

There were sufficient numbers of staff on duty. Dependency tools were used to ensure staffing levels were appropriate, but two family members raised concerns about weekends.

Staff were suitably trained with mandatory training up to date, regular supervisions and appraisals, all enrolled on Care Certificate, and bespoke leadership course.

Staff we spoke with felt supported by the registered manager and told us they were comfortable raising any concerns. The registered manager maintained an audit planner and worked alongside staff.

The home had a full programme of activities with two coordinators: quizzes, armchair exercises, baking, trips out, church services.