Last updated: 9 February 2026
"Excellent leadership, passionate staff proud of their care, and vibrant activities programmes, although staffing lacks a long-serving team and unhurried shifts."
The management team analysed incidents to pick up themes... a falls audit... resulted in a reduction in falls. We were assured staff were following safe infection prevention and control procedures. Per 2019 and 2021 inspections.
Staff told us they really enjoyed working at the service and were proud of the care they provided. Staff were motivated, passionate and proud of the service. Per 2019 comprehensive inspection.
Sickness levels were low, and the service rarely used agency staff. We observed there were enough staff to ensure that people's needs were met safely. Per 2019 comprehensive inspection.
Training records showed staff had up to date training. Staff received regular supervision which they told us they found helpful... Recent training included, stroke and dementia awareness. Per 2019 comprehensive inspection.
The registered manager had excellent oversight of the service... Staff told us they felt able to approach the registered manager with concerns. Per 2019 comprehensive inspection.
There were two full-time activity coordinators that arranged activities seven days a week... singing group had been a great success... local mums and tots group met weekly... engaged with a local university into various research projects. Per 2019 comprehensive inspection.
Staffing is good with low sickness and rare agency use, but no mention of a long-serving team or shifts allowing unhurried care.
Sickness levels were low, and the service rarely used agency staff. Per 2019 comprehensive inspection.
AI Generated
Last inspected: January 2020
Management Quality
Well-led: Outstanding
Direct feedback from current and former employees

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