Last updated: 9 February 2026
"Staff feel well supported by management with good training and positive culture, although staffing retention details are lacking and there's no dedicated activities coordinator."
Staff had received training and demonstrated a clear understanding of how to identify if a person may be at risk of harm or abuse... Risk assessments included health conditions... and promoted independence.
Staff told us they felt well supported by the registered provider and registered manager. One staff member said, 'The support I get is excellent... everyone here cares.'
Records showed there were consistently enough staff on site to meet people's needs promptly and safely.
Staff were trained to support people effectively. Staff told us they were encouraged with their professional development and were encouraged and supported to undertake training.
The service had a registered manager in place, and staff felt well supported by them.
People... could take part in various activities, both inside the house and in the local community... boat trips, theatre and tribute acts, bowling, pub meals and train trips.
Staffing levels meet needs safely but no details on staff retention or minimal agency use.
Records showed there were consistently enough staff on site to meet people's needs promptly and safely.
Varied outings and activities keep things interesting but no dedicated coordinator or specialist programmes.
In recent months, they had enjoyed boat trips, theatre and tribute acts, bowling, pub meals and train trips.
AI Generated
Last inspected: May 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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