Last updated: 9 February 2026
"Staff enjoy working there with good relationships and strong safety systems, but adequate staffing and basic training hold it back."
Systems were in place to help protect people from the risk of abuse. Staff had access to safeguarding and whistle blowing policies and understood their responsibility to report any concerns. There were systems in place to ensure lessons were learned when things go wrong.
Staff told us they enjoyed working at the service and we saw they had formed good relationships with people they supported. Staff spoke knowledgeably about tailoring level of support for each person.
There were enough staff available to ensure the safety of people. Staff and people we spoke with confirmed that the staffing level was adequate and they could always request for more staff when needed.
Per 2018 comprehensive inspection: The registered manager had a training matrix which showed that staff had undertaken training in key areas, much of it was on line training. Staff told us they had completed refresher training.
Staff told us they enjoyed working at the service and we saw they had formed good relationships with people they supported. There was a management structure in place at the service. Staff were aware of the roles of the management team.
Per 2018 comprehensive inspection: People were supported to take part in activities and went out into the local area with support when required. People told us they really enjoyed the activities and this was evidenced by the feedback forms completed by the activities co-ordinator after specific sessions.
Staff numbers are enough to keep people safe but adequate means you might feel stretched at times.
Staff and people we spoke with confirmed that the staffing level was adequate and they could always request for more staff when needed.
Only standard training like safeguarding and safety courses with no specialist development mentioned.
Per 2018 comprehensive inspection: Courses included food hygiene, safeguarding, infection control, equality and diversity and health and safety.
AI Generated
Last inspected: September 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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