Last updated: 10 February 2026
"Enough staff on shifts and positive culture, but no permanent manager in place and only basic activities."
We found that any risks were managed well and that detailed risk assessments were in place... Staff understood safeguarding and the process to take should a concern arise.
A staff member told us, 'I love working here, the culture is so immensely positive and nothing you ask for is too much'.
Relatives felt that enough staff were available to people and one told us, 'There are always enough staff, mostly 2-1 staffing'. A staff member said, 'There are definitely enough staff on every shift'.
Staff had completed the Care Certificate as part of their induction... Staff told us they received regular supervisions and one staff member said, 'I have supervision every couple of months'.
There was not a registered manager in post. A new manager had been appointed and they were currently in the process of registering with CQC, however this was delayed as they were currently away from work.
A relative told us, 'I am jealous of the activities [person] does, they go to the pub, the cinema and on days out'... Activities within the home centred around games, music, television and household chores.
No permanent manager in place, just an acting one still registering with the regulator.
There was not a registered manager in post. A new manager had been appointed and they were currently in the process of registering with CQC, however this was delayed as they were currently away from work.
Only basic activities like outings to the pub and cinema plus games and music at home, no dedicated activities coordinator or specialist programmes.
A relative told us, 'I am jealous of the activities [person] does, they go to the pub, the cinema and on days out'... Activities within the home centred around games, music, television and household chores.
Only standard training like the Care Certificate and supervisions every couple of months, no specialist courses or funded qualifications.
Staff had completed the Care Certificate as part of their induction... Staff told us they received regular supervisions and one staff member said, 'I have supervision every couple of months'.
AI Generated
Last inspected: February 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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