Last updated: 10 February 2026
"Improved safety, responsive management, good training and open culture, but staff shortages, heavy agency use and no activities programme hold it back."
The service was no longer in breach of legal regulations in relation to safe care and treatment and safeguarding. Incidents were investigated, lessons learnt, medicines errors significantly reduced.
The ethos of the staff team was open and transparent. Staff demonstrated an improved understanding of providing people with person-centred care and spoke confidently about how people preferred their care and support to be given.
Feedback from people, relatives and staff raised continued concerns about whether there were always enough staff on duty... “The lack of staff continuity, staff shortages and a heavy reliance on agency staff has caused many problems.”
“You are mentored by the strongest staff, welcomed by everyone and not left on duty with other new staff or agency now” and “There is an expectation to do more shadow shifts and have your care certificate completed before you work alone.”
A health and social care professional told us, “I’ve noticed an improvement since the summer, the registered manager is responsive. Even when not available on the phone, emails are responded to in a reasonable timeframe with all requested information.”
No activities, engagement programmes, creative approaches, or distinctive enrichment mentioned in the report.
No activities programme or coordinator, so the role is mostly routine personal care.
No reference to activities, engagement programmes, or creative approaches in the report
Not enough staff sometimes and heavy agency use means call bells are slow and care feels rushed.
“Staff don’t always respond to call bells very quickly or when they do they come in a rush to leave again”, “staff shortages and a heavy reliance on agency staff”
Manager is responsive and driving improvements but staffing shortages show oversight is not yet strong enough.
people and their relatives expressed continued concern about whether there are always enough staff on duty... provider committed to review how staff are deployed
AI Generated
Last inspected: March 2019
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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