Last updated: 10 February 2026
"Strong safety systems and regular training with supervision, but no registered manager in post and staff vacancies relying on agency cover."
Systems and processes were effective in safeguarding people from the risk of abuse... Incidents were analysed, and actions taken to reduce the risk of reoccurrence... audits to monitor the administration of medicines.
The culture of the service had improved, and staff told us morale amongst the team was "getting better." Staff said the manager was approachable and they felt supported.
People and their relatives told us there were enough staff... Although the service had vacancies... When required, the service used agency and bank staff to cover any short notice absence.
Staff received regular supervision... Some staff had been enrolled on educational courses in care. One staff member said, "I am doing NVQ level three, and NVQ level four is in the pipeline."
At the time of our inspection there was not a registered manager in post. However, the service did have a manager who was in the process of registering with CQC.
The service had a dedicated activities team... regular activities each week, for example seated exercises or virtual horse racing, and there were local entertainers... one to one sessions.
No permanent manager in post during the inspection, even though one stepped in and was registering.
At the time of our inspection there was not a registered manager in post. However, the service did have a manager who was in the process of registering with CQC.
Staffing is adequate but with vacancies and some bank and agency staff covering absences.
Although the service had vacancies, the manager had active plans to recruit more staff... When required, the service used agency and bank staff to cover any short notice absence such as sickness or annual leave.
AI Generated
Last inspected: July 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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