Working at Fairlight
Bromley Lane, Chislehurst, BR7 6LL
Operated by Mills Family Limited
29 bedsResidential homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.5/10
Key Finding
"Supportive managers and a proud team create a positive environment, but unclear staff retention and standard training hold it back."
Safety & Risk
7/10
✓
People were protected from the risk of abuse... risk management plans in place which staff followed... medicines were safely managed... staff knew to report accidents or incidents.
Staff Culture
7/10
✓
Staff also told us they worked in a positive environment... 'I'm proud to work with such a supportive team. We all work well as a team.'
Staffing Levels
6/10
✓
The home allocated enough staff on each shift to support people safely... 'There are enough of us on each shift to make sure everyone gets the care they need without us rushing.'
Training & Dev
6/10
✓
Staff received an induction... periodic refresher training... regular supervision and an annual appraisal of their performance.
Management
7/10
✓
People, relatives and staff spoke positively about the management team... 'There's always a manager around if we need any support and they're happy to pitch in.'
Programmes
6/10
✓
The home offered a range of activities... one to one sessions, quizzes, cake baking, reminiscence and hand massage sessions... trips out in the local area.
Points to consider
Staff numbers are enough to avoid rushing, but no details on staff staying long-term or using agency workers.
The home allocated enough staff on each shift to support people safely... 'There are enough of us on each shift to make sure everyone gets the care they need without us rushing.'
Just standard induction, refresher training, and supervisions, no specialist courses or funded qualifications.
Staff received an induction when starting work at the home... periodic refresher training... regular supervision and an annual appraisal.
Varied everyday activities like quizzes, baking, and local trips with a coordinator, but no specialist or innovative programmes.
Activities on offer included one to one sessions, quizzes, cake baking, reminiscence and hand massage sessions... restarted supporting people on trips out in the local area.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews