Last updated: 10 February 2026
"Excellent training and a positive staff culture with visible managers and enough trained staff, although one skin risk record needed clearer tracking."
Risks to people from their individual health needs were carefully assessed... However, one care record did not clearly track the monitoring of skin integrity risk... addressed immediately... excellent systems for identifying and sharing learning from adverse events.
Staff were positive about their roles and told us they loved their jobs. 'I really love coming to work'... 'It's the best place I have ever worked'... 84% of staff said they were enthusiastic about their work.
There were enough suitably trained staff to meet people's needs... Many of the people using the service required one to one staffing at all times... dedicated staff in place on each shift to provide this level of support.
There was a comprehensive system of appropriate training competency assessment and support for staff... employer funded professional development... simulation lab... external specialist training... adapted to suit a range of individual staff learning styles.
People, their relatives, staff and health professionals gave us very positive feedback about the way the home was managed. The registered manager and deputy are visible and approachable.
People's quality of life was enhanced by the stimulation and activities provided in conjunction with the therapy team... activities team supported... sensory sessions, gym, music, games, outings to Kew Gardens, cinema, football match, local school visits.
One person's skin risk records were not fully clear, though the care was good and it was fixed right away.
monitoring records in relation to one person's pressure area management were not always clear or fully maintained... We pointed the records issue out to the registered manager and matron who addressed this.
AI Generated
Last inspected: December 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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