Working at Fairlea

Medicines were managed safely... However, we raised concerns with the area manager regarding staff signing the medicine records for the day after the inspection... lack of clear records for medicines leaving and being returned... The area manager acted at the time of the inspection to ensure the safety of medicines.

Staff told us they 'Enjoyed' working at the service. An inclusive positive culture had been developed at the service. Staff we spoke with felt able to express their opinions, felt their suggestions were listened to.

There were sufficient staff to meet people's needs... they used 'bank' staff from Dolphin Homes (the provider) and rarely used agency staff, they asked for staff that had been at the home before to lessen people's anxieties.

Staff were up to date with the provider's mandatory training and had also completed additional courses in relation to people's specific needs. This included in regards to learning disabilities, autism and supporting people who displayed challenging behaviour. Staff received regular supervision and an annual appraisal.

Staff felt supported and confident to raise concerns with the manager who they felt would take all necessary action to address any concerns. One staff member told us 'They are a good manager.'

Staff supported people to engage in a wide range of activities and to try new things. We saw people had a busy weekly programme of activities which including regular scheduled activities... food shopping, as well as physical exercise, leisure activities and sessions to support their health.