Last updated: 10 February 2026
"Staff feel valued in a positive culture with good training and clear management, but uncertain staff retention and no dedicated activities coordinator hold it back."
Staff undertook safeguarding training and demonstrated a clear understanding of how to identify different types of abuse. Risks to people's safety and wellbeing were assessed... and kept under review. People's prescribed medicines were managed in a well organised manner by staff with suitable training.
Staff told us they enjoyed working at the service, and felt valued and appreciated by people, their relatives and the provider. One staff member told us, 'I just love working here. We see real results supporting people with their recovery.'
People's needs were met by safely recruited staff who were sufficiently deployed. People told us they felt well supported by staff and there were enough staff on duty to accompany them to appointments or social events.
Staff told us they felt well supported to meet people's needs through their training and development programme, regular one to one supervision sessions and team meetings. Comments included, 'I am completing a national vocational qualification and will then do a leadership qualification.'
There was a clear management structure at the service. The recovery manager carried out a day to day management role and was supported by regular visits from the registered manager (proprietor) and operational manager. People knew all the members of the management team and felt at ease with them.
People engaged in fulfilling activities at home and in the wider community, for example healthy eating cookery sessions, gardening groups and visits to the gym. Activities were planned to support people to combat social isolation and promote their mental health recovery.
Staff numbers meet residents' needs during the day, but no details on staff turnover or agency use to show stable teams and easy workloads.
People's needs were met by safely recruited staff who were sufficiently deployed.
Activities include outings like gym visits and gardening, but no dedicated coordinator or specialist therapy programmes mentioned.
People engaged in fulfilling activities at home and in the wider community, for example healthy eating cookery sessions, gardening groups and visits to the gym.
AI Generated
Last inspected: February 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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