Last updated: 10 February 2026
"Staff feel supported by a good manager with safe medicines management, but relatives have mixed views on how the home is run and complaints handled."
Medicines were managed safely... Staff had been trained and their competency assessed in medicine administration.
One staff member told us, "It is a good service to work for, the manager is supportive and the company [provider] is good."
Staff told us there were enough staff... Sometimes we call agency [staff].
Staff had been trained and their competency assessed in medicine administration.
relatives had mixed views about how the service was managed and how they dealt with complaints and incidents.
We observed people taking part in activities... photographs of people enjoying a wide range of activities including trampolining, craft work, bowling and dining out.
The manager is in place but relatives have mixed views on how the home is run and complaints handled.
relatives had mixed views about how the service was managed and how they dealt with complaints and incidents.
Staffing is enough but they sometimes call in agency workers and are still recruiting.
We have enough staff, some left recently, and we need more staff... Sometimes we call agency [staff].
Only standard training like safeguarding and medication checks mentioned, no specialist courses or funded qualifications.
Staff were trained in how to safeguard vulnerable adults from abuse. Staff had been trained and their competency assessed in medicine administration.
AI Generated
Last inspected: February 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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