Working at Fairholme House

The service was in breach of 3 legal regulations in relation to people’s safe care and treatment... Systems did not support a safe environment or prevent people from harm or abuse... We were not always notified about safeguarding alerts.

Staff told us they did not feel valued at work... Staff did not feel supervisions were helpful as the registered manager did not always follow up on their concerns... Staff felt meetings were not effective.

People... had some concerns about the level of staffing... 'I don't think there are enough staff at night or the weekend'... Safe recruitment practices were not always followed. Staff files did not include evidence... DBS or interviews.

The training matrix identified staff were not trained in care planning and risk assessing, incident and accident recording and supporting people with modified diets. Not all staff were trained to administer medication.

Leaders had not always supported staff to deliver safe and effective care which met people’s needs... Staff did not feel confident concerns raised to managers would be dealt with.

The service had activities... such as bingo, singers, and local primary school visits... gardening and watering the flowers... arts and craft on Tuesdays the children come to see us.