Working at Fairholme
134-136 Beach Road, South Shields, NE33 2NG
Operated by Pathways Care Group Limited
22 bedsResidential homes
Workplace Score
6.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.7/10
Key Finding
"Strong leadership and high staff morale with good training and safety, but COVID staffing pressures and basic activities need attention."
Safety & Risk
8/10
✓
2022 targeted: Assured on infection prevention, PPE use, staff testing, responding to risks; per 2017: safe medicines, good safeguarding, tailored risk assessments.
Staff Culture
8/10
✓
Per 2017 comprehensive inspection: Morale high, culture of empowerment and confidence amongst staff who felt well supported with low turnover.
Staffing Levels
5/10
!
2022 targeted inspection: Provider had measures to mitigate COVID-19 related staff pressures; per 2017: sufficient staff on duty, majority long-serving, extremely low turnover.
Training & Dev
7/10
✓
Per 2017 comprehensive inspection: Training up to date and comprehensive, mandatory plus specialist like dementia awareness; regular supervision and appraisals.
Management
7/10
✓
Per 2017 comprehensive inspection: Registered manager led the service well, ably supported by deputy; staff felt empowered, backed 100%, door always open.
Programmes
5/10
!
Per 2017 comprehensive inspection: Range of group activities like games, outings, disco, planned cookery; mixed feedback, relatives said more could be done for independence.
Points to consider
Staffing is enough to cover shifts but had COVID pressures that needed special fixes.
The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures
No activities coordinator or special programmes, just basic games, trips and cookery so lots of routine care shifts.
There were a range of group activities on offer and people were supported to pursue their own interests. Activities were varied although there was a consensus from relatives we spoke with that more could be done to encourage people to improve their independence through social activities.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews