Last updated: 9 February 2026
"Supportive hands-on management fosters an open culture and safe practices, but inconsistent staffing and limited activities hold it back."
Medicines were managed safely... Staff managed risks well... The service had systems to protect people from the risk of abuse... Accidents and incidents were used to learn and make improvements.
The registered manager had created a culture that was open, inclusive... Staff felt well supported... 'We have a good team and [registered manager] is doing an excellent job. We're striving to be the best we can be.'
There were enough staff on duty... However, there were times during our inspection when one lounge was left unattended by staff. The registered manager... were working to address this... One person's relative... 'More full-time staff would be good, like many care homes in this climate of staff shortages.'
Per 2019 comprehensive inspection: Staff confirmed they had good levels of training and guidance... thorough induction, each employee was required to complete a variety of courses, including refresher training... staff had one-to-one supervision.
The registered manager had fostered a culture that was open and inclusive... '[Registered manager] is an asset. She cares for everyone and is hands-on.' Staff felt well supported... 'You can ring [registered manager] at 2am and she'll always answer.'
Per 2019 comprehensive inspection: Staff provided extensive one-to-one and group activities for stimulation and to promote people's social skills.
No dedicated activities coordinator or specialist programmes mentioned, so the role is mostly routine personal care with some one-to-one and group activities.
Per 2019 comprehensive inspection: Staff provided extensive one-to-one and group activities for stimulation and to promote people's social skills.
Staffing is adequate but one lounge was left unattended at times and a relative wants more full-time staff due to shortages.
There were enough staff on duty. However, there were times during our inspection when one lounge was left unattended by staff... 'More full-time staff would be good, like many care homes in this climate of staff shortages.'
Only standard training like induction and refreshers with supervision, no specialist courses or funded qualifications mentioned.
Per 2019 comprehensive inspection: Staff confirmed they had good levels of training... thorough induction... variety of courses, including refresher training... one-to-one supervision.
AI Generated
Last inspected: February 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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