Working at Fairhaven Care Home

Staff were enthusiastic about their work and were fully engaged in the way the service was run. They enjoyed a good working relationship with their colleagues, spoke very positively about the manager and worked well as a team. A staff member said, 'It's the nicest home I have ever worked in. It's like home for people and all of us [staff] really do care.'

Per 2019 comprehensive inspection: Staff received a range of training appropriate to their role and new staff were supported to complete a structured induction programme. Staff told us they felt supported by the registered manager and records reflected that staff received regular supervision, appraisals and personal development plans. The registered manager was passionate in developing staff's strengths and knowledge and encouraged continued learning. For example, staff had opportunities to undertake additional training in areas of interest such as falls prevention and sensory therapies.

Per 2019 comprehensive inspection: The provider had a proactive approach to supporting people to maintain their interests and wellbeing through 'meaningful activities'. The registered manager and staff were working with an external activity and research project to learn new ways of engaging people in everyday tasks. For example, this collaborative working introduced the use of an electronic tablet people could use to access quizzes and reminiscence. The provider had also purchased robotic cats as a therapeutic redirection aid that benefited some people to reduce anxiety and agitation.