Last updated: 10 February 2026
"Staff feel supported by respected managers, are proud and motivated, with strong safety practices, but unstructured activities and adequate staffing hold it back."
Safe recruitment practices followed; all staff trained in safeguarding; risks assessed and mitigated; medicines stored and administered safely; incidents audited.
Staff enthusiastic and keen to talk about their role, proud of the service; 'It's a really great place to work'; staff highly motivated.
Staffing rotas for the past four weeks demonstrated that the staffing was sufficient to meet the needs; staff told us they were happy with the staffing levels.
Ongoing programme of training specific to job role including mental health and substance misuse; training up to date; regular supervisions.
Staff felt supported within their roles and held the registered manager in high regard; '[Managers Name] is really great. She really listens.'
People assisted to attend community-based activities, involved in meal preparation, gym visits, outings and events like Aerosmith concert.
No activities coordinator or structured programmes, so the role is mostly routine personal care with basic outings and cooking.
People had a range of activities they could be involved in to allow them to lead as full a life as possible.
Staffing is adequate but nothing special, with no details on staff retention or agency use.
Staffing rotas for the past four weeks demonstrated that the staffing was sufficient to meet the needs of people using the service.
AI Generated
Last inspected: January 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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