Working at Fairfield House Residential Care Home
Fairfield House, Lyme Regis, DT7 3HH
Operated by Fairfield House Healthcare Limited
36 bedsResidential homes
Workplace Score
3.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 3.4/10
Key Finding
"Staff value the approachable new manager and recruitment efforts, but frequent manager changes, high agency use and outdated care plans create confusion and risks."
Safety & Risk
3/10
✕
Provider still in breach of Regulation 12; peoples' care plans and risk assessments had not been updated promptly when peoples' needs changed, so staff might not always have up to date information.
Staff Culture
4/10
!
Staff comments included, 'Things are difficult as we are changing over' and 'Feel that carers are running the home today as systems not working.' Staff were positive about the new manager but said 'Very approachable but not here enough.'
Staffing Levels
4/10
!
Concerns had been raised with CQC regarding the high amount of agency staff being used at the home and that some shifts were covered only with agency staff. The deputy manager confirmed they were actively recruiting to fill vacant positions.
Training & Dev
/10
✕
Targeted inspection did not cover staff training programmes, qualifications, supervision or development.
Management
2/10
✕
At the time of our inspection there was not a registered manager... There had been 3 managers over the last 18 months at the home which had caused inconsistency and upheaval for people and staff. Staff were unclear about their roles and responsibilities.
Programmes
/10
✕
Targeted inspection did not cover activities, engagement programmes or creative approaches.
Points to consider
No permanent manager on site full time, with lots of recent manager changes causing confusion and upheaval for staff.
At the time of our inspection there was not a registered manager. The registered manager from the provider's other home was managing the service... There had been 3 managers over the last 18 months... Staff were unclear about their roles and responsibilities.
High number of agency staff used, with some shifts covered only by agency workers.
Concerns had been raised with CQC regarding the high amount of agency staff being used at the home and that some shifts were covered only with agency staff.
Risk assessments and care plans not updated quickly when people's needs change, leaving staff without the latest info.
Peoples' care plans and risk assessments had been reviewed monthly... However, these had not been updated promptly when peoples' needs changed. This meant staff might not always have up to date information to support people safely.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2023
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews