Working at Fairfield House

Staff were up to date with their safeguarding training and knew what action to take if they suspected abuse... Medicines were managed, stored and given to people as prescribed.

Staff clearly felt engaged with the organisation and its aims and were positive about how the service was run. One staff member told us, 'I love my job so much because of the company.'

There were enough staff to meet people's needs safely. Staff told us they organised their day so any tasks that did not involve people, were completed before people got up or after they went to bed. This ensured people received staff's full attention throughout their day.

The registered manager recognised the importance of listening to and supporting the staff team. They told us, 'We need to show staff we are listening and do things promptly.'

People received exceptional support from staff who worked effectively as a team to engage people in activities, hobbies, community contact and voluntary employment... plans to empower them to redevelop the garden... voluntary work at a hedgehog hospital.