Working at Fairfield House

People were protected from the risk of harm and abuse. Although we found medicines for people were managed safely, risk assessments were needed for some higher risk medicines like anticoagulants and flammable topical preparations.

The majority of staff we spoke with told us they enjoyed their jobs and felt supported both professionally and personally by the management team. Staff told us, “Fairfield has helped me grow in my role as a healthcare assistant with trainings giving to me, staff are able to approach management, they encourage teamwork which make the working atmosphere positive.”

The registered manager described having an ‘open door’ policy whereby they encouraged people using the service, relatives and staff to speak to them about any issues or concerns as soon as possible. Staff told us, “The management are supportive, easy to approach, open to feedback, they listen to concerns and suggestions.”

An activities coordinator arranged various activities for people to participate in if they so wished. During the morning, they had arranged a soft ball game for people sitting in the lounge. In the afternoon a ‘Pets As Therapy’ (PAT) dog visited people living at Fairfield House. Other animals have visited including a Shetland Pony and birds of prey. The home hosted various singers and entertainers.