Working at Fairfield
Butler Crescent, Coventry, CV7 9DA
Operated by WCS Care Group Limited
37 bedsResidential homes
Workplace Score
6.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.2/10
Key Finding
"Supportive leaders and good training build a family-like team, but medicines handling mistakes like poor patch application hold safety back."
Safety & Risk
4/10
!
medicine patches were not always applied in accordance with the manufacturer’s instructions... When required (PRN) protocols were in place however, from those we reviewed, they did not always include clear guidance on how to assess the effectiveness of the medicine.
Staff Culture
6/10
✓
Staff described themselves as a ‘Fairfield family’ a term they used to describe how they worked together with one another and those living at the home.
Staffing Levels
6/10
✓
People told us they received staff support when they wanted. 'There is enough staff to meet my needs.' The provider did not use agency staff but had their own mobile bank team who supported across all the provider’s homes.
Training & Dev
7/10
✓
Staff were supported through an induction process and on-going supervisions, training and competency checks. ... internal learning development team to upskill staff in any area they wished to complete.
Management
8/10
✓
Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment.
Programmes
6/10
✓
The provider had 2 lifestyle coordinators who planned and organised recreational and therapeutic activities for individuals or groups... day trips to places such as a bird sanctuary... Dementia Choir which came to the home, visits from the local school.
Points to consider
Staff make mistakes giving meds like putting skin patches in the same spot and unclear rules for extra painkillers so handling isn't fully safe.
medicine patches were not always applied in accordance with the manufacturer’s instructions. This is important to prevent skin irritation... PRN protocols... did not always include clear guidance on how to assess the effectiveness of the medicine
Staffing is adequate but they rely on their own bank team sometimes instead of all permanent staff.
The provider did not use agency staff but had their own mobile bank team who supported across all the provider’s homes.
Activities are regular with two coordinators and trips but no specialist programmes or tech to make the role more varied and creative.
The provider had 2 lifestyle coordinators who planned and organised recreational and therapeutic activities... day trips to places such as a bird sanctuary, and they take photos.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews