Last updated: 9 February 2026
"Supportive culture where staff can raise concerns and safe care, but basic training and new manager settling in hold it back."
People received safe care and were safeguarded from abuse; risks assessed and mitigated, lessons learned from incidents and shared with staff.
One staff member said, 'If I have anything to say manager will have a meeting with me, they will close the door, and I can let it out.' People, staff and families felt able to raise concerns.
The provider ensured there were sufficient numbers of suitable staff. Staff told us they felt there was enough staff in the service.
Staff were safely recruited and received an induction followed by training from the provider. Staff had completed training in safeguarding.
The provider now had a management structure that monitored the quality of care to drive improvements; new manager in post starting registration process, staff said manager accessible for concerns.
Just basic induction and safeguarding training mentioned, no details on specialist courses, qualifications or regular supervision.
Staff were safely recruited and received an induction followed by training from the provider. Staff had completed training in safeguarding
Staffing is adequate with enough staff to meet needs, but nothing special like stable long-term team or extra for personalised unhurried care.
The provider ensured there were sufficient numbers of suitable staff. Staff told us they felt there was enough staff in the service.
New manager just started and still registering, with some small issues like missing concern reporting info fixed during inspection.
a new manager in post who had already started the process of registering with CQC. On the first day of the inspection there was no information on the board... On the second day it was on display.
AI Generated
Last inspected: January 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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