Last updated: 10 February 2026
"Supportive management and staff feeling valued, but basic activities and mixed views on staffing hold it back."
Medicines were administered safely... however, for some documentation, instructions were not always accurate... We also found thickener which should have been on the medication record, but it wasn’t... no one had been negatively impacted.
Staff felt valued and supported by leaders. Staff told us they had a strong and supportive management team to ensure there was team working, career progression and wellbeing support.
We found there were enough staff... however, there was mixed feelings about this amongst the staff group. One member of staff told us, “Managers say there are enough staff but I don’t think that’s possible. There aren’t enough staff.”
We found staff were trained in all of the key areas to provide safe care.
Several mentioned the new manager positively, describing them as approachable and well-qualified.
Activities were varied and tailored to individual interests, including bingo, poetry mornings, and outings.
Basic activities like bingo, poetry and outings, so the role lacks specialist programmes that make days more varied.
Activities were varied and tailored to individual interests, including bingo, poetry mornings, and outings.
Staffing is adequate but mixed feedback from staff and residents about not enough people and exhaustion from 12-hour shifts.
Feedback on staffing levels was mixed... others noted delays in response times and staff fatigue. One person said, “They could do with more staff… they work 12-hour shifts… you can see they are exhausted.”
Only standard training in key areas, no specialist courses or funded qualifications mentioned.
We found staff were trained in all of the key areas to provide safe care.
AI Generated
Last inspected: October 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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