Working at Fairfax House

Staff had a good understanding of what to do to make sure people were protected from harm. Staff were confident the registered manager and provider would take action if they raised any concerns. Per 2019; 2021: assured provider using PPE effectively and safely.

Staff told us they felt listened to, valued and able to contribute to the running of the service. Per 2019 comprehensive inspection.

Staff told us there were enough staff to be able to provide care in a way that was not rushed. They said the team worked well together to meet people's needs. Per 2019 comprehensive inspection.

Staff were supported to complete national qualifications in social care. Staff told us they had regular meetings with their line manager to receive support and guidance about their work and to discuss training and development needs. Per 2019 comprehensive inspection.

Staff told us they thought the service was well managed. Comments included, 'The registered manager is compassionate, approachable, helps out where needed and has a good understanding of what is happening in the service.' Per 2019 comprehensive inspection.

There was a planned schedule of group and one to one activities. The schedule was developed by the activities co-ordinator and regularly reviewed with people. The activities co-ordinator said sensory activities, such as cooking and music were particularly popular. Per 2019 comprehensive inspection.